I had a wonderful experience at Jennifer Convertibles.This will be the first place I look when furniture shopping in the future.
Was duped into buying 2 pieces of furniture with the promise they would both be delivered on the same day. When they didn’t deliver on their promise tried to cancel and get a refund but only got a partial refund and then the regional manager went on vacation - convenient. Still dealing with this issue and no one else in the company can help until regional manager gets back!
Sofa beds are notorious for being uncomfortable after a few nights. We didn’t see ones that we liked. After a few months, we visited Jennifer Furniture and we found what we wanted. The sofa is comfortable, and it isn’t so bad when made into a bed! Highly recommended.
Any reviews for this place that are more than one star are out right lies. Shawn the regional manager is a liar. This place is terrible. Shawn sold me two pieces and it turns out only one was in stock. He lied and said I’d hsve them in 6 days. After 4 days he had an associate call and say they don’t have one piece but maybe they’ll have it a couple days later. Then Shawn called back and said he’d guarantee delivery in two weeks then changed his mind again and said a different date. Shawn said he’d trust me to go get a truck and pick up the display model and borrow it. (This guy is for real). I said i has one order and it consisted of two pieces not two separate orders. I said I don’t trust him because his story kept changing and I demanded a full refund. I said I want my total order when it was promised or I want all of my money back. He finally said he’s guve me a refund. HOWEVER, he only refunded me for one piece. This guy is the worst salesman/manager I’ve ever dealt with. In resting reviews it seems this is common for him. He must be a relative of the owner to still have his job. What kind of owner of a company would want a man like this running his stores. What a disgrace. Tomorrow if I don’t have my refund I will contact the Bergen County Department if Cinsumer Affairs and the New Jersey Attorney General’s Officer. I was charged over $1700.00 never received anything and was only refunded $577.00. This is FRAUD And THEFT. Shawn was supposedly in the Paramus store today but no phone all and no fill refund. This has now been going on for almost 2 weeks. I’ve just about had enough. I will be filing complaints shortly. UPDATE: The alleged owner that answered my review on here still did NOTHING. Consumer Affairs Complaint filed, attorney hired and next to contact the Attorney General in New York and New Jersey. Again it’s now over two weeks and no full refund and nothing ever received.
The best thing about this furniture store is that they are determine to succeed by providing quality services at good price. They care about their reputation and are willing to go out of their way to meet customer's needs. I strongly recommend them.
Jennifer Convertibles is a US Furniture Store based in Paramus, New Jersey. Jennifer Convertibles is located at 160 Route 17 North, Paramus, NJ 07652, USA.
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