Very terrible experience!
But the service staff unbooked my first schedule so I didn't have furniture on 8/20 and switch the earliest shipping day to 8/23.
The worst shopping experience of furniture!
Very unreliable service!
I have shopped through online and made a delivery schedule on 8/20.
And I didn't receive any official apology and reimbursement.
After that, I made a phone call to see if I could change to 8/21 or not.
Attractive facility. Well stocked. Attractive glassware, barware, furniture, OXO brand offerings are myriad and super useful!!!
I do recommend: do not shop Crate and Barrel furniture, just find someone else
We bought our dining room furniture here and the service was the best we've ever had from a furniture store. Nancy was amazing and followed up multiple times to make sure we got our delivery and were happy with it. It's well worth the price for the quality of the furniture and level of service you get here.
Decent selection of mostly over priced furniture. Customer service is poor. I would give them a C minus based on numerous visits yielding similar results.
The result is I finally got my furniture on 9/1 but I have been sleeping on the cold floor from 8/20 to 9/1, almost two weeks.
Nice store with a good layout of all their items. Checkout has every time I have been taken at least 10 min so just be prepared for this.
I had been waiting until 8/23 but I still didn't receive any furniture, the staff said that the driver can't contact with me through phone but how can they didn't even knock the door? The staff promised that the driver can circled back to my location no later than 5 p.m on 8/23 but still I didn't get any because the staff said it was due to the truck break down issue.
Crate And Barrel is a US Furniture Store based in Paramus, New Jersey. Crate And Barrel is located at 504 NJ-17, Paramus, NJ 07652, USA.
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