So we tried to find someone to help with sizes.
If you do not have enough staff to help poeple, just put all sizes in the store so poeple could be able to help themselves.
For a shoe and they never came back , and all the workers helping the customers went to the back and didn't come back for a very long time except for two people who were helping the customers and some of the workers were rude.
The assortment is kind of good but the customer service is terrible. We have found the model we wanted but not the size we need.
Terrible customer service , I asked
But it was looking like there is only one guy was there for the whole store, we waited for 10-15 minutes and left.
Went here for some shoes and they had decent prices on some shoes but what would make me come back was this kid Quincy. Store was kind of busy but he still managed to help me pick out a basketball shoe which is hard cause I had a wide foot and I was an 13 he gave me a bunch of styles that he knew were wide cause he played ball. They didn’t have the sneaker I ended getting in store but I ordered it through him and I love them definitely going back cause of that kid. If you go here ask for him promise he will definitely give you the best help
Excellent shoe choices. That's about it. The customer service lacks professionalism. Seems like they don't feel like being there. A charger last rang me up and talk about unprofessional and rude. It's the holidays and figured they would ask if I wanted a gift receipt. Nope, she said I should've asked in the beginning of the transaction. Then when she finally got me the gift receipt, she puts it in the bag and doesn't say anything, just says next. Also double checked from another finish line store about having the model and size I wanted which they reassured me this sure had. That was wrong. Drive out to Palisades Mall instead, they go above and beyond and their customer service is excellent. Either that or just shop online. Definitely won't suggest this place to anyone.
Latest store policy for new release is not a good idea. Can cause a situation .case in point. You're name is on winner list. A shoe box with name should be assigned with shoe size. Than your staff will no how many are for sale for those customer that are on line for first come customers. The previous Manger of the store had a better policy and orderly system to move customer in and out of store. Let's see what will happen today. My son and I left the mall because of what we were beginning to notice. Change your policy to the old one. First come, first sold.
Finish Line is a US Shoe Store based in Paramus, New Jersey. Finish Line is located at 1 Garden State Plaza, Space 1036, Paramus, NJ 07652, USA.
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