Sales representatives are personable at the Kiehls counter and are always eager to help me find what I need. All ladies in the fragrance area always greet me. Denise, Joy and Virginia are an asset to the Nordstrum staff.
very disgusted with this store. while shopping for shoes I was approached by sales person with compliments and flattering. Then while trying on shoes and beginning to speak one on one with the sales associate he began so make comments about how beautiful I am and how lucky my husband is. He asked me how long I was married and I told him 7 years which he told me was called the "7 year itch" he said he could help me with that. He openly offered to meet me during his lunch break to have sex with me. He planted ideas in my head about my husband cheating on me because of his occupation as a surgeon. He told me he is in an open marriage and his wife is a lesbian and he watches her have sex with other women. This is just the tip of the iceberg of the things he told me. When I reported this incident to a store manager I was told that the issue had been addressed with him and that if I wanted to shop again in the shoe department to call her first and that she removed my information from the computer so he couldn't look me up. In all my life I have never been spoken to like this by a sales associate. I am sick at the thought he would speak to me like this because that means he must be speaking to other women like this as well. If you read this and have had the same incident in women's designer shoes please post.
Love their shirts. Friendly staff
This 5 star goes to the Nordstrom Cafe! This one in particular guy is the nicest person I’ve ever ordered coffee from! I changed my daily coffee to Nordstrom Cafe bc of the amazing attitude!
I would not give this specific location not even one star, this store is so beautiful and used to be very pleasant to shop at. The employees were friendly and respectful. Shopping there now I feel harassed to buy. When I visit, and I only get good service when they know I am buying something, I guess they work on commission. A lot of the managers, from what I have experienced aren't genuine when I have specifically asked to speak to them in helping me find a package that was never delivered . Sorry but I felt I was bothering the lady over in the Designer Handbags. The Customer Service is nice at times when I do returns, but when I do returns at departments, I am treated rudely, especially in the Men's Shoes department. I was going to purchase a pair of Gucci shoes for my husband but I decided not to because I felt they only wanted me to buy buy buy. They didn't listen to my what I wanted, they continued to suggest a higher priced item, and I know how retail works, but for this reason I rather not deal with this store, even though I live 5 minutes away. I was very I upset when I wanted cash back and they didn't want to give me my cash even though I paid cash. Sometimes I walk around the store and I am never approached by anyone, and I tell you, I am VERY displeased. I've been a Nordstrom customer for over 20 years but that is changing. Overall, it was more bad than good.
Nordstrom Garden State Plaza is a US Department Store based in Paramus, New Jersey. Nordstrom Garden State Plaza is located at 501 Garden State Plaza Blvd, Paramus, NJ 07652, USA.
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