Nobody knows why but we decided that it is time to buy new TV. Finally this idea obsessed us, I did "very smart " research, did my choice, and found that we can buy best TV in Best Buy on Garden State Plaza, very close to our house. I ordered TV on the Web with Pick up in store ("18 minutes pick up").After one hour I received email, that TV is ready. Fine. Around 6 pm I and my wife entered the store. Very easy we found our TV in store on the right side from entrance. There were one TV on the wall and 3 TVs on the floor. Good. After short consideration with my wife I went to "customer Pick Up" counter to the left side from the entrance and she went to take a look on refrigerators. She found me in 25 minutes in the same place, the sales person did mysterious passes under computer, but could not extract any result. I went to TV section and asked the salesmen" How I can help to this complicated work." One of them told me that I have to go to the entrance and tell about this problem to the person in yellow uniform. He will help. I did. The person in yellow uniform mentioned something in radio, but TV did not appear. After 50 minutes I was hot enough to talk to manager. I stopped by " Pick up counter" and told, that I am ready to talk to manager, that I have a lot of information to share with him. The manager was busy with other customer-only one more person worked with him at this busy time. Finally he came to us. My first question was" How long does it take to move TV from one side of the store to other." 300'. I can do it for 2 minutes, but if my wife will help me we will do it much faster. The manager , his name was Josh, closed this issue faster than in 18 minutes. He printed all necessary documents and personally put TV in my car, shake my hand and wished us good experience with this best in the world TV. We drove home and thought, why so many useless and harmful workers, probably not trained enough, roam through the store. It will be enough to have 3-4 good specialists like Josh, give them money, which were paid to the team of useless 'workers". Good store and good products deserve to have good paid staff.
Worst place to purchase anything from. All their employees are trained to give people the run around in important matters. Nobody can do anything for anybody they just tell you to call someone else who can't help you. BestBuy likes to charge their costumes twice on purchased and than not give the money back. Bunch of thieves. They steal thinking its okay.
I forgot how delightful an experience shopping can actually be. The guy at the front "desk" was so nice, kind and helpful that the whole thing was a breeze. I got in and out in minutes. And am thrilled with my purchase and the knowledgeable sales person who helped me figure out what I needed.
The worst customer service ever. I worked at Best Buy for two years, I asked them a question and they blatantly lied about their policy to me until I told then I worked there before. I asked numerous people for help and I got brushed off. You're better off going to the Best Buy at Fashion Center mall, they're good people.
Extremely rude cashier with the name of “Ben” at the cashier area. He was busy in a conversation with a fellow colleague about his work related performance and kept on starring at me for no reason. He was too lazy to update my Best Buy’s rewards information and didn’t offer me a bag to the extent that compelled security downstairs to ask me for a receipt. Unpleasant experience with Best Buy and I will never visit this location again because of these weird employees.
Best Buy is a US Electronics Store based in Paramus, New Jersey. Best Buy is located at 1 Garden State Plaza Blvd, Paramus, NJ 07652, USA.
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