There are many other baby/kids furniture stores that you should visit before tormenting yourself with this places service.
Fourth, What Leela informed you of as the options presented to use are false. Leela called my wife and stated she spoke to you and gave us 3 options…
I was there today and i purchased a baby crib. Very welcoming staff, and very helpful when choosing a crib for your child. best place for baby cribs! will definitely buy from here again in the future!
3. Refund the difference minus delivery.
Dave, knowing we am an unhappy returning client it is frustrating me that one of the options you have offered to us is a unit we already own. Again we feel our purchase history should have been looked up prior to this mail for you to provide proper solutions. Second, there has been no research to say you found the unit we originally wanted and it could be delivered right away, and finally we are communicating over email. I asked Leela for you to please call me to discuss.
Secondly, white and antique white are available for set we own. As a small business owner in a service industry I would suggest looking up my clients records to see what they have purchased in the past. With the options you have offered Leela has not given you our purchase history. The answer Leela gave me that my wife just said "thats the one" is outrageous. A simple question of “do you own white or antique white” or a statement of “let me check your records” would have solved a lot of frustration.
At no point did she offer to find a unit from another location.
You would think that in the year 2017 attention to customer service would be more pressing or that phone calls or emails would be responded to at a bare minimum. We have had issues for almost a year now with our baby furniture order, from delivery to missing items, etc. When you call, first you are lucky if someone even answers. Secondly you are unlucky if someone answers because they will repeatedly make up stories and lie to you about time frame. They must never have heard of under-promise over-deliver. They over-promise and NEVER DELIVER.. 7 months later since we had raised our issues to them, over a dozen phone calls, over a dozen emails - rarely ever a response, the response is made up, meanwhile you sit there wondering how a place like this could still be in business.
This has been a total nightmare. Im not sure what changed at your store but our other transactions were great. Dave, this has not been handled well from your firm. Bottom line we are the client and for a small business the clients perception is the only one that matters. We just want a refund in full to be done with this. We now have to pay for repairs and and moving our furniture back into place totaling $500.00.
Third, the delivery team is a representative of your company. On the contract it was stated to ask them to move the unit downstairs. Nothing was said about the delivery team being a 3rd party. When they took the other unit back we asked them to please move the armoire back to my daughters room. They looked my wife in the eye and promised they would return to move the armoire later that day and never came back. Now my daughters room is missing a piece of furniture. When we called the store Leela was not helpful and now we are force to pay another company $100 to move the armoire upstairs. Upon the delivery they damaged the hallway upstairs (pictures attached in previous email) and broke the door in my basement.
OK selection but didn't always have the complete set of furniture. So I purchased my bedroom set next door at crib and teen city
2. Take another $100 off and keep unit
This unit was purchased in June. June 15th to be exact. We were told delivery would be in about 2 weeks. My wife, Jennifer, had to follow up several times about the delivery without a return call. Bellini should have been proactive about this, especially for returning clients who’s whole family has shopped there. Also note when your delivery teamed showed up at our home the first time they had the wrong unit!!!!
1. Order a new unit and apply deposit towards full retail price
Bellini Baby Teen Furniture is a US Clothing Store based in Paramus, New Jersey. Bellini Baby Teen Furniture is located at 175 New Jersey 4, Paramus, NJ 07652, USA.
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