My experience at the Home Depot in Paramus began with a 30% satisfaction. I entered the store searching for Firm Grip Blizzard gloves. At first they seemed to be out of stock, but that changed with the efforts of Home Depot employees: Charmaine, MaryAnn and Leroy. Their excellence skills in observation, research, quickness and knowledge helped me leave the store with 110% satisfaction. Even though this review has 5 stars, I give each of them 10 out of 10.
On my order form it merely reads "pro delivery". I'm thinking now that maybe the "pro" is an abbreviation for problem.
Now whenever something is delivered, I always tip the delivery guys. ALWAYS. However, as these two were so adamant they would NOT carry the door the additional three feet into the garage, I knew I was keeping my two fives!
I purchased a fiberglass entrance door (my construction guy is coming 9/1 and 9/2 and I decided I wanted to install a new front door in addition to other work). As I could not do a "special order" I had to find a door that was in stock. Got to admit, I found a great door!
Helpful staff and so far I have always found what I need there.
As they climbed into their truck, upon seeing this sixty-nine-year-old "walking" the door toward the garage, they THEN offered to place it inside! By this time I was too angry to accept their "offer" and once on the epoxied garage floor, the cardboard outer shell literally glided across the floor. They were still seated in their truck when I closed the garage door.
When the two men arrived to deliver the door, they told me it was a curb delivery only. As leaving the massive door at the curb was wholly not feasible, they "agreed" to place the door against the brick steps outside the open garage.
Today, I was the "over-eighteen-year-old" home to receive the door.
Wow! Came here (after going to their competitor) to purchase interior doors for a new house. Steve was just beyond a pleasure to work with. He was patient and knowledgeable and gave me ALL my options. Annette (the supervisor) was also just so happy to help. At this point I feel like I live here and there are other Home Depots closer to me but I'll drive extra just for these two jems. They both have customer service down to a brilliant science. Steve has made this experience such a pleasant one without making me feel like a burden. This is the Home Depot to go to. Especially for doors since they seem to work with more manufacturers then the others. Thanks again Steve and Annette. U guys rock!
A reasonable shopping experience. I can usually find what I need after a short time.
Again, the sales rep. at the store was excellent, but Home Depot's delivery people were rather unreasonable....at least these two!
Well, the sales representative was very capable, knew the product and was able to answer all my questions.....but the delivery people today seemed pretty unreasonable!
The Home Depot is a US Hardware Store based in Paramus, New Jersey. The Home Depot is located at 520 Route 17 North, Paramus, NJ 07652, USA.
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